Careers Opportunities

• Carry out on trade visits as per route planning on a daily basis.
• Replenish and rotate stocks on shelves, display, till points any other related secondary locations on a FEFO (First-expiry-first-out) basis.
• Ensure cleanliness of products & displays at all times.
• Monitor consumption dates on perishable items and send prompt feedback as from 2 months before expiry / best before dates.
• Ensure that the merchandise is displayed appropriately with proper signage, price tags and favourable shelf placement. This includes special display setup, planogram execution, monitoring of facings.
• Merchandise products as per standards established in the various commercial agreements/Brand guidelines and send prompt feedback for any unresolved issue/objection encountered.
• Seize opportunities for better shelving of our products with the consent of the client’s shelf / departmental representative.
• Maintaining in-store promotional materials are key tasks throughout promotional periods.
• Maintaining and developing good customer relationships.

Key/Primary Responsibilities

• Actively promote and sell wines and spirits while delivering excellent customer service, adhering to 20/Vin’s established standards.
• Serve as a Brand Ambassador by embracing monthly themes, showcasing in-depth product knowledge, and fostering strong client relationships.
• Assist customers in selecting products best suited to their preferences and needs.
• Continuously enhance product knowledge through self-learning and participation in training sessions.
• Consistently meet monthly sales forecasts, focusing on increasing the average basket size and sales of high-margin products.
• Perform inventory checks, cycle counts, and manage stock rotation and replenishment efficiently.
• Verify incoming requisitions by unpacking and checking quantities against delivery notes.
• Support daily store operations by following established policies and procedures.
• Take responsibility for opening and closing the shop during assigned shifts.
• Maintain a clean, tidy retail space and ensure the upkeep of outdoor areas, if applicable.
• Report on competitors activities and suggest new sales opportunities to the Head of Retail.
• Accurately handle financial transactions, ensuring compliance with bank deposit and remittance protocols.
• Effectively communicate promotions and new product to clients.
• Introduce and explain loyalty programs to every new client.
• Update the client database and ensure proper record-keeping in line with data protection protocols.
• Safeguard internal information and ensure the confidentiality of brand performance details.
• Administer daily shop operations, including stock logs, invoices, and inventory transactions.
• Report maintenance or security issues to the Shop Supervisor promptly.

Education and Competences

• Minimum 2 years’ experience in Sales of Wine and Spirits products.
• Willingness and flexibility to work in shifts.
• Passion for customer service, sales, and product knowledge.
• High School Certificate (HSC) required; Diploma in Marketing or Sales would be an advantage.
• Fluent in English, French and Creole.
• Intermediate skills in Microsoft Office.
• Maintain a neat and professional appearance in compliance with the company’s grooming and uniform guidelines.
• Exhibit a positive, professional, and energetic attitude.
• Demonstrate a commitment to continuous learning and personal growth.
• Display agility in handling diverse tasks and unexpected situations.
• Take ownership of responsibilities and maintain a results-oriented mindset.

Responsibilities:

• Support the Business Unit Manager in supplier management, product lifecycle management, assortment planning, and stock forecasting to ensure product availability and optimise inventory levels.
• Assist in developing strategic plans, pricing strategies, market analysis, and competitor benchmarking to drive business growth and profitability.
• Support brand management activities, including brand positioning, marketing calendars, product launches, campaigns, and coordination with marketing and retail teams.
• Analyse sales performance, profitability KPIs, budgets, margins, promotions, stock rotation, and business performance reports to support decision-making.
• Monitor retail performance and support Shop Supervisors in achieving objectives through training, coaching, KPI follow-up, and operational improvements.
• Ensure compliance with brand guidelines, merchandising standards, customer experience expectations, stock availability, and store operational standards.
• Assist in new store openings, renovations, and continuous improvement initiatives.

Education/Competence:

• Degree in Business Administration, Marketing, or related field.
• Strong analytical skills with good understanding of financial indicators, sales KPIs, and business performance analysis.
• Excellent communication, presentation, and interpersonal skills.
• Good knowledge of Microsoft Office tools, particularly Excel and PowerPoint.
• Knowledge or interest in digital marketing, strategy development, and retail operations.
• Interest in training and coaching teams.
• Previous knowledge or strong interest in cosmetics (skincare, fragrance, body care, make-up, hair care) would be an advantage.

Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.

Key/Primary Responsibilities

• Provide first and second-line IT support on-site, remotely and by telephone/email.
• Troubleshoot and resolve hardware, software, operating system and connectivity issues.
• Install, configure and maintain computers, laptops, printers, mobile devices and other IT equipment.
• Provide support for Microsoft 365, Outlook, Teams, OneDrive and SharePoint.
• Perform basic troubleshooting of LAN/Wi-Fi, VPN, DNS and DHCP issues.
• Support user accounts, access, MFA and endpoint/device management.
• Manage and maintain accurate IT asset records.
• Log, update and resolve incidents and requests through the IT Service Desk.
• Liaise with suppliers for equipment purchases, repairs, warranties and technical support.
• Assist with IT projects, system deployments, hardware rollouts and new site implementations.
• Support meeting rooms, video conferencing and collaboration technologies.
• Follow IT security policies and report potential security incidents.
• Provide support to users at remote sites when required.
• Maintain proper technical documentation and follow IT procedures.

Requirements

• Diploma or Degree in IT, Computer Science or related field.
• Minimum 2 years’ experience in IT Support, Helpdesk or Desktop Support.
• Good knowledge of Windows, Microsoft 365, computer hardware and networking fundamentals.
• Customer-focused with strong troubleshooting, communication and problem-solving skills.
• Proactive, organised and able to work independently and as part of a team.
• Fluent in English and French, both written and spoken.
• Willing to travel to remote sites when required.

Advantageous

• Knowledge of MDM, endpoint management and IT security.
• Awareness of AI tools, AI concepts and responsible use of AI in the workplace.
• Microsoft, CompTIA, ITIL or other relevant certifications.

Responsibilities:

• Retain existing customers by building strong, long-term relationships and ensuring their needs are consistently met.
• Manage and develop the client portfolio by monitoring sales performance, understanding client needs, and identifying opportunities for growth with a focus on strategic brands and new product lines.
• Maintain healthy debtor accounts by monitoring credit terms, limits and risk.
• Ensure effective merchandising and brand visibility in line with agreed trade terms while planning and implementing on-trade activities, conducting regular trade visits and providing proper reporting and follow-up in accordance with company standards.
• Maintain profitability through efficient control of expenses, including discounts, advertising, donations, vehicle and fuel usage.
• Provide excellent customer service by following up on deliveries, returns and refunds while ensuring client stock levels are properly monitored.
• Ensure all customers are visited according to the scheduled route and maintain regular engagement with the client base.
• Proactively identify potential issues and provide effective solutions to customer concerns and complaints.
• Monitor and report relevant market activities, customer feedback and business opportunities to management.
• Demonstrate strong team spirit and commitment to company objectives while working collaboratively with Trade Marketers, Merchandisers and other stakeholders involved in the sales process.

Education, Experience and Personal Competences Requirements:

• Degree in Business Administration or Marketing + relevant experience in Sales function
• Microsoft Office skills (especially Excel & PowerPoint)
• Fluent in English, French and Creole
• Be a brand ambassador: strong sensitivity to the Company\'s values and products
• Dynamic, service-minded, organized and team-spirit oriented
• Positive, professional, and energetic attitude
• Accountability, versatility and adaptability
• Excellent interpersonal skills
• Ability to organize and prioritize tasks
• Commercial temperament and a taste for challenge
• Be agile and demonstrate propensity to challenge the Status-Quo

Key Responsibilities

• Perform general production, bottling and packaging activities as assigned.
• Carry out palletisation of cartons, crates and bottles, including stacking, unstacking and stretch wrapping.
• Fetch, load, close and unload crates, linerboard and carton boxes.
• Feed and operate production equipment, including box delivery and conveyor washing machines.
• Assemble and verify carton and linerboard boxes.
• Prepare, wash, dry and inspect bottles to ensure cleanliness and readiness for production.
• Perform bottle and packaging activities, including labelling, capping/corking, closures and accessories placement.
• Position and verify tax, date and excise stamps.
• Inspect bottles, boxes, barcodes and product information to ensure accuracy and compliance with requirements.
• Conduct quality checks when assigned, including:
  • Verifying bottles from each production batch at regular intervals.
  • Measuring bottle contents and calculating excess using a measuring cylinder.
  • Measuring the weight of bottles.
  • Verifying bottles from pallets produced.
• Report any production inconsistencies, quality issues or abnormalities to the Operator or relevant supervisor.
• Carry out cleaning and basic maintenance activities to maintain a clean, safe and tidy work environment.
• Follow all Health & Safety procedures and wear the required Personal Protective Equipment (PPE).
• Ensure accurate daily attendance by clocking in and out.
• Inform the reporting supervisor of sick leave, local leave or vacation leave.
• Perform any other production-related duties as requested by the Assistant Supervisors, Line Controllers, Production Manager or Assistant Manager (Production).

Qualification

• Dexterity and precision.
• Good listening skills.
• Ability to master and rotate through several tasks.
• Team spirit.
• Fast adaptability.
• Ability to focus and stay alert for an extended period.
• Good sense of observation.

Key Responsibilities:

• Promote and sell New Grove Distillery’s rum and spirits while delivering an exceptional customer experience.
• Engage customers, understand their preferences and recommend products suited to their needs.
• Represent the New Grove brand by sharing its heritage, quality and Mauritian origin.
• Conduct product tastings and demonstrations to engage customers and drive sales.
• Achieve sales targets and contribute to increasing sales and average basket value.
• Maintain excellent merchandising, product availability, stock rotation and presentation standards.
• Monitor competitor activities and identify new sales opportunities.
• Ensure exclusive representation of New Grove Distillery at the assigned Duty-Free stand.

Education and Experience Requirements & Personal Competences

• Minimum 2 years’ experience in sales.
• HSC required; a Diploma in Marketing/Sales is an advantage.
• Fluent in English, French and Creole.
• Passionate, dynamic, customer-focused and results-oriented.
• Strong communication and interpersonal skills.
• Willingness and flexibility to work shifts, weekends, public holidays and non-standard hours in line with Duty Free operations.
• Must be eligible to obtain and maintain the required DCA airport access permit/ASIC.
•  

Are you passionate about sales, customer service and premium spirits? Join Grays as a Airport Sales Representative and become a key Brand Ambassador for our rum portfolio within the Duty-Free environment.

“Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.

Key/Primary Responsibilities:

• Drive the implementation and maintenance of an Integrated Management System (based on ISO 9001, ISO 14001 & ISO 45001).
• Collaborate with each responsible to implement and review of procedures, forms and work instructions.
• Monitor the implementation of Action Plan following internal and external audits.
• Participate actively during internal audit and external audits (Both certification and Surveillance Audits).
• Conduct the Review of the management system documentation after the implementation phase.
• Drive the implementation and maintenance of HACCP.
• Drafting of procedures, forms and work instructions.
• Conduct the Review of the management system documentation after the implementation phase.

• Organise and conduct Training and Awareness sessions on QSE implementation and maintenance within the organisation.
• Participate actively in Management Review Meeting (QSE implementation) on a pre-determined basis.
• Monitor Quality Control Inspection and record of non-conform products.
• Drive the Waste Segregation mission including awareness sessions to all stakeholders.

Education and Competences

• Chemical Engineering, BSC Food Science and Technology or any other relevant qualification.
• At least 3 years of work experience (including industrial training).
• Good organisational and communication skills.
• Diligent and Hard-working.
• Proficient in MS Office/Project.
• Sustainability conscious, focus and approach.
• Attention to details.
• Be a good pedagogue.

Key Responsibilities:

• Support the development and implementation of the Terra brand strategy.
• Coordinate marketing campaigns, product launches and promotional activities.
• Develop and maintain the annual marketing calendar.
• Manage and coordinate with suppliers, agencies and external partners.
• Support product assortment, lifecycle and stock planning.
• Assist with pricing strategy and commercial planning.
• Monitor market trends, competitor activities and consumer insights.
• Analyse sales performance, profitability and key business KPIs.
• Ensure consistent Terra brand positioning and guidelines across all touchpoints.
• Collaborate with Marketing, Digital, Retail, Finance, Procurement and Logistics teams.
• Support budget preparation, forecasting and business reviews.
• Assist the BU Manager in identifying growth and business improvement opportunities.

Education/Competence:

• Degree in Marketing, Business Administration or related field
• Strong communication and presentation skills
• Knowledge of brand management and digital marketing
• Strong analytical and commercial mindset
• Good understanding of sales, profitability and KPIs
• Proficient in Microsoft Office (Excel & PowerPoint)
• Strong organizational and project coordination skills
• Creative, proactive and results-oriented
• Good understanding of market trends and consumer behaviour

Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals

Key Responsibilities: 

• Respond to client and event-related bar service quote requests within the required turnaround time.
• Prepare and amend quotations, ensuring all service requirements, setup times, ingredients and cocktail requirements are accurately captured.
• Coordinate confirmed quotations with the Accounts Receivable team for invoicing.
• Share invoices with clients, follow up on payments and maintain accurate payment records.
• Prepare delivery notes and coordinate required documentation with the Delivery team.
• Coordinate POSM requests and confirm delivery and collection schedules with relevant teams.
• Process purchase requisitions (PRs) and purchase orders (POs) for bar service suppliers and follow through until completion.
• Reconcile credit card receipts, supplier payments and petty cash against bar service events.
• Maintain accurate event masterfiles, including expenses, payments and reconciliation records.
• Prepare monthly credit card recaps for the Accounts team.
• Compile internal and external bar service staff hours and coordinate the required documentation for payment processing.
• Support payroll administration for internal bar service staff by ensuring accurate information is shared with HR.
• Maintain complete and up-to-date records of invoices, purchase documents, payments and other bar service documentation.
• Ensure all bar service requests are properly logged and tracked.
• Respond to internal and external administrative queries within the required turnaround time.

Education/Competence:

• Diploma or certificate in Business Administration, Office Management, Accounting or a related field.
• Previous experience in administration, invoicing, billing or accounts support.
• Experience in hospitality, F&B or events administration will be an advantage.
• Strong numerical and analytical skills with excellent attention to detail.
• Excellent organisational and time management skills.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel, Word, Outlook and PowerPoint.
• Comfortable working with online platforms, forms and administrative systems.
• Ability to manage multiple requests, prioritise tasks and meet deadlines.
• Ability to work independently while collaborating effectively with different departments.
• A proactive, solution-oriented approach with a strong sense of accountability.

Why Join Us?

This is an opportunity to become part of a dynamic Events environment while playing a key role in ensuring the smooth and accurate administration of our bar service operations.If you are organised, detail-oriented and enjoy working with numbers, documentation and multiple stakeholders, we would love to hear from you.

\"Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.\"