Careers Opportunities

Responsibilities and Experience

• Provide a welcoming, inspirational and personalized in-store experience
• Create loyalty and increase demand through dynamic selling approach
• Create impact with product demonstration and in-store events
• Manage stocks rotation and stock on hand through regular count
• Provide various face and body treatments to client
• Present, promote and sell a wide range of beauty products, including cosmetics, makeup, perfumes and skin care creams
• Conduct skin analyses, giving massage treatments, manicure, pedicure and using temporary and permanent hair removal techniques
• Ensure all areas are clean and equipment is sterilized before use
• Ensure that the store always achieves a high standards of visual merchandising
• Demonstrates learning agility and adaptability to changing needs and demands
• Actively report on day to day operations and customer feedback
• Make-up artistry, therapist and/or previous retail make up experience
• Demonstrate a high level of creative and technical expertise
• Good communication skills in French & English
• Excellent people skills
• A team player with a charismatic personality

Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.

We’re looking for a dynamic and results-driven Sales Channel Manager – Proximity Trade to manage and grow our client portfolio within this sector.

Key Responsibilities

• Account Management: Develop and maintain strong client relationships, negotiate commercial deals, drive sales growth, and ensure effective sales planning and forecasting.
• People Leadership: Set team objectives, monitor performance, motivate and coach team members, manage conflicts, and organise training sessions to enhance skills and performance.
• Business Development: Design and implement strategies to boost sales, brand visibility, and profitability while identifying new growth opportunities and managing projects end-to-end.
• Field & Trade Activities: Spend time on the field to monitor performance, engage with key clients, supervise sales teams, and ensure alignment between sales and marketing strategies.

Education and Experience Requirements

• Bachelor degree in business administration / equivalent qualification
• > 5 years experience in sales
• At least 3 years within the FMCG industry
• Proficient in Word, Excel, and Power Point

Personal Competences

• Demonstrate a high degree of professionalism and Leadership
• Portray Agility and adaptability to changes
• Ability to maintain good work relationship.
• Enjoy working in a team.
• Ability to draw objective and clear decisions.
• Adopt a business-oriented and entrepreneurship mindset.

If you’re passionate about sales excellence, team leadership, and driving business growth, we’d love to hear from you!

*Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.

Responsibilities

• Identify and secure new export opportunities for rum and other Grays brands in targeted markets.
• Develop and execute market entry strategies for new countries and regions.
• Manage the full sales cycle from prospecting to closing, including pricing, contract negotiation, and post-sales support.
• Close Management of stock inventory.
• Maintain and grow relationships with new distributors, importers, and B2B clients.
• Conduct regular international visits on emerging markets to clients, trade shows, and market tours to strengthen partnerships and assess market conditions.
• Monitor competitor activity and pricing in international markets to ensure competitiveness.
• Manage customers orders from PO to delivery and ensure of a smooth process till payment in bank.
• Coordinate closely with logistics, finance, and production teams to ensure timely delivery and fulfilment of export orders.
• Work with marketing to develop country-specific promotional strategies and campaigns.
• Ensure compliance with international trade regulations and documentation for each market.
• Prepare regular sales forecasts and performance reports by market.
• Provide feedback and insights for annual sales planning and budgeting.
• Contribute to the global brand strategy with market intelligence and on-the-ground insights.

Education and Experience Requirements

• 5+ years of international commercial experience in the spirits, wine, or FMCG industry with a focus on exports.
• Able to work independently as well as within a team.
• Bachelor’s degree in Business, International Trade, Marketing, or related field.
• Strong network of distributors or agents in the spirits category is a plus.
• Proven track record in developing new markets and growing export sales.

Personal Competences

• Strong communication, negotiation, and interpersonal skills.
• Commercially driven with an entrepreneurial mindset.
• Highly organized, self-motivated, and proactive.
• Strategic thinker with a solution-oriented approach.
• Quick to identify opportunities and make sound decisions.
• Dynamic, positive, and professional attitude.
• Accountable, adaptable, and versatile.
• Able to prioritize, delegate, and manage multiple tasks effectively.
• Willingness to travel internationally.

Others

• Strong collaboration with Supply Chain, Finance Team, Distillery

*Terra Group is an equal opportunity employer, commited to diversity and inclusion for all individuals.

KEY RESPONSIBILITIES:

Procurement & Stock Management

• Manage relationships with local and international suppliers.
• Negotiate pricing, contracts, and marketing budgets.
• Plan product assortment and oversee the full product lifecycle.
• Coordinate with demand planning to forecast orders and ensure optimal stock levels.

Strategy & Pricing

• Support the development of annual strategic plans.
• Monitor competitor trends and pricing.
• Build data-driven pricing strategies with cross-functional teams.

Brand & Marketing

• Ensure strong brand positioning and guideline adherence.
• Coordinate marketing calendars, product launches, and campaigns.
• Collaborate with marketing teams to develop promotional content.

Sales Analysis & Performance

• Support budget preparation and sales forecasts.
• Analyse KPIs, profitability, margins, and sell-through performance.
• Provide business insights to guide strategic decisions.

Qualifications

• Degree in Business Administration or Marketing.
• Strong communication and presentation skills.
• Solid strategic mindset with experience in execution.
• Good understanding of digital marketing.
• Proficient in Microsoft Excel & PowerPoint.
• Strong analytical and financial acumen.
• Experience in training/coaching is an advantage.
• Cosmetics knowledge (skincare, fragrance, makeup, haircare) is a plus.

Key/Primary Responsibilities

• Drive Sell-Out Growth: Increase beer sell-out in traditional trade channels through targeted visibility programs, activation plans, and route-to-market optimization.
• Strengthen In-Store Execution: Ensure flawless implementation of brand guidelines, POSM deployment, and lighthouse standards across all outlets to maximise brand presence and impulse purchase.
• Expand Distribution & Numeric Presence: Improve coverage and availability of the beer portfolio in all relevant outlets, focusing on numeric distribution, stock rotation, and compliance with assortment priorities.
• Enhance Customer Relationships: Build strong relationships with key wholesalers, retailers, and traditional trade partners to secure shelf space, improve share of visibility, and drive loyalty to the portfolio.
• Execute Trade Promotions Effectively: Plan, implement, and evaluate consumer and trade-facing promotions that deliver incremental volume and measurable ROI.
• Optimize Route-to-Market Efficiency: Work closely with the Sales and Supply Chain teams to identify gaps, streamline execution, and ensure the right products reach the right outlets at the right time.
• Deliver Data-Driven Insights: Monitor market trends, competitor activity, outlet performance, and consumer behavior to provide actionable insights for business decisions.
• Support Brand Growth: Align all trade activities with brand strategies to reinforce positioning, build brand equity, and strengthen the portfolio’s leadership in the traditional trade environment.
• Ensure Operational Excellence: Guarantee compliance with visibility standards, quality serve standards (especially draught), pricing guidelines, and commercial fundamentals across the trade.
• H&S: Uniforms & protective equipment should be always worn by all merchandising team during working hours (45 hours per week excluding lunch time and pauses).
• Ensure QSE (Quality, Security, Environment) norms are respected at all times.

Responsibilities :

• Support on a daily basis the key people of the Commercial Department in general administrative work (review of correspondences, formatting and communication of pricelists, printing and/or assist to make copies. catalogues on products)
• Assist and follow as and when required on drafting of important documents (Commercial deals, contracts or any other commercial agreements).
• Ensure that sales manual complies with rules and regulations of the Commercial department and prepare checklist for signatures.
• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork (PO / PR / Petty Cash)
• Prepare and communicate mass mailing to B2B customers in a timely manner
• Compile various sales reports and analysis for Management and Sales Representatives on daily and monthly basis.
• Take minutes of meeting, follow up on pending items and share minutes with all relevant stakeholders in a timely manner
• Sales mapping as and when required
• Debtors follow up and monitoring:
  • Inform and follow up of Account on hold clients.
  • Compile and monitor Debtors Report from different channels.
  • Debtors Risk Assessment Reports for Sales Manager.
  • Organise monthly meeting

Secondary Responsibilities

Key/Primary Responsibilities:

• Road Tax renewals are done for Motor cars/4wheel drive and 2/wheel drive and Goods Vehicles.
• Corporate and Business Registration Department (CBRD) payment of trade license.
• Processing invoice and payment for local and Foreign Purchases.
• Bank and petty cash reconciliation.
• Process payment for cheques, standing order and bulk for all BU.
• Payment for On Trade, Off Trade and Horeca TG/RFA
• Request supplier for missing invoices as per reconciliation of statement and ensure that invoices are processed
• Respond to supplier’s queries about payments

Experience and Personal competences

• ACCA level 1 or Diploma in Accounting and Finance
• At least 1 year in similar position
• Good analytical and interpersonal skills
• Oriented to details and quickly identifies errors
• Customer Service Oriented

Key / Primary Responsibilities

Customer Relationship Management

• Provide outstanding customer service at all times.
• Follow up on deliveries, returns, and refunds (order taking handled by Retail Sales Merchandisers).
• Ensure client stock levels are monitored and managed effectively.
• Visit all customers according to the approved route schedule.
• Act as a solution provider by handling client complaints within 24 hours.
• Focus on client acquisition and retention.

Account Management

• Manage and develop a client portfolio.
• Monitor sales figures per brand on a monthly and yearly basis and identify customer needs.
• Ensure listing of existing and new product lines within the portfolio.
• Monitor debtors, credit terms, and credit limits with proper risk assessment.
• Identify and seize business development opportunities
• Monitor merchandising standards, visibility, and compliance with commercial agreements.
• Plan, organize, and implement end-of-month and ad-hoc promotions, followed by proper debriefing and reporting in line with company standards.
• Ensure strict adherence to sales procedures and processes.
• Follow up on trade activations on the shop floor according to Brand Manager guidelines and planograms.
• Maintain profitability by managing expenses efficiently, including discounts, advertising/donations, vehicle usage, and fuel consumption.

Secondary Responsibilities

• Report market activity and competitive intelligence to management.
• Demonstrate strong team spirit and collaboration with Trade Marketers, Merchandisers, and other stakeholders involved in the sales process.

Education & Experience Requirements

• HSC or Diploma in Commercial field.
• Minimum 3 years’ experience in a similar role.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills in English and French.

Personal Competencies

• Strong sense of accountability and decision-making.
• Ability to build and maintain long-term customer partnerships.
• Analytical and solution-oriented mindset with the ability to develop strategies and execute marketing actions (promotions, animations, product visibility)
• Ability to work independently and as part of a team.
• Excellent interpersonal and communication skills.

Key/Primary Responsibilities

• Ensure work areas are kept clean, neat and well- organized.
• Assist in unloading containers and proceed with verification.
• Ensure correct handling of productsCheck products for any damages or discrepancies reporting problems to storekeeper or TL.
• Keep goods stored safely in an organised manner in bin of location (no product stored on floor)
• Support picking, packing and preparation of orders according to FIFO principle.
• Organize products properly in cartons to avoid damaging the packaging /product to move from one carton to another during transport.
• Ensure correct shipping information is noted on cartons and move completed orders to shipping area.
• Place orders on pallets, secure with shrink wrap and move to loading bay.
• Ensure pallet is transferred to correct loading bay.
• Provide regular information (products low level, out of stock, missing in boxes, damages…) to Storekeeper or team leader.
• Ensure proper manipulation of products and materials to minimize damaged.
• Proceed with regular stock rotation to optimize storage space for forthcoming receipts.
• Assist storekeeper in daily cycle count / periodic count and inventories.

Secondary Responsibilities

• Ensure regular checks of fire extinguishers.
• Advise if air-conditioner is not working properly.
• Back up co-workers if necessary.
• Advise potential risks & potential gains for Grays.
• Ensure cleanliness of the store
• Prepare to work odd hours & Saturdays.

Personal Competences

• All physical capacity
• Adequate communication skills
• Understand French, English & fluent in creole
• Proactive and Collaborative attitude

Key Responsibilities

• Formulates, directs and coordinates marketing and omnichannel activities and policies to promote products and services in order to increase the brand awareness, drive in-store traffic and thus increase sales and profitability.
• Makes sure that purchases and stocks are at an optimum level.
• Makes sure that margins and prices of products follow Grays and International recommendations.
• Provides leadership to the Retail team by motivating and developing a strong team that will provide exceptional customer service and exceed sales targets through regular appraisal, mentoring, training and personal development.
• Acts in the best interest of the company by taking responsibility for decision-making and entrepreneurship when the opportunity presents itself.
• Maintains a personal presence that reflects the role within the company and continues to develop her own professional and technical knowledge, personal and professional networks.
• Keeps abreast of market trends and competition, and analyses business activity.
• Is responsible for all Store Supervisors’ development on management skills, communication, staff recruitment and team coaching.
• Leads new projects, new brands launches and new shops openings or renovations.

Marketing and Strategic Operations

• In collaboration with the BU Manager, defines the yearly strategic plan for the BU and assists in preparing the yearly budgets and forecasted sales and profitability.
• Identifies, develops, and evaluates marketing and merchandising strategies, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors.
• Develops adapted tools to implement the strategies, ensures all communication objectives are clearly and effectively linked back into the brand objectives (Digital, Direct Marketing, CRM, Media, Events and PR).

Sales & Procurement

• Ensures that sales and profit targets set per outlet are reached and that all shops are performing to maximum potential.
• Analyses sales and stock activities and decides on relevant action plans to optimize purchases and sales
• Makes sure that purchases and stocks are at an optimum level.
• Makes sure that margins and prices of products follow Grays and International recommendations.
  Merchandising & Store Excellence
• Makes sure that the Shopping Experience in store is performed according to Brands guidelines.

Operations

• Ensures that Shop Expenses are monitored.

Leadership and Coaching

• Coaches Store Supervisors to achieve objectives through training, recruitment, coaching and delegation. The coaching process should be followed up through a monthly ritual in order to track the evolution of its team
• Communicates priorities, sales goals and directions according to daily, monthly, quarterly and annual planning in order to ensure maximized store performances in all area of responsibility
• Leads and mentors Store Supervisors enabling them to achieve consistent level of knowledge/skills and to be stronger leaders throughout the organization
• Ensures Brand Trainings (product knowledge, operations, selling techniques) are learned, understood and role played; defines and updates every month the training needs for the area.
• Builds and implements on boarding and integration of new staff by organizing in class training sessions and adapts/develops training documents

Education and Experience Requirements

Personal Competences
 Be a brand ambassador: strong sensitivity to the Company’s values and products
 Dynamic, service-minded, organised and team-spirit oriented
 Exceptional people skills and capable of building strong teams
 Positive, professional, and energetic attitude
 Accountability, versatility and adaptability
 Excellent interpersonal skills
 Ability to organize and prioritize tasks
 Commercial temperament and a taste for challenge
 Be agile and demonstrate propensity to challenge the Status-Quo
 Receptive to changes and feed-back, and continuously improve his/her knowledge and skills.

Short Description:  To actively promote and sell 20/Vin products by delivering outstanding customer service in alignment with Grays\' established standards and procedures.
Recruit for 20/vin Bagatelle & 20/vin La Croisette

Key/Primary Responsibilities

• Actively promote and sell wines and spirits while delivering excellent customer service, adhering to 20/Vin’s established standards.
• Serve as a Brand Ambassador by embracing monthly themes, showcasing in-depth product knowledge, and fostering strong client relationships.
• Assist customers in selecting products best suited to their preferences and needs.
• Continuously enhance product knowledge through self-learning and participation in training sessions.
• Consistently meet monthly sales forecasts, focusing on increasing the average basket size and sales of high-margin products.
• Perform inventory checks, cycle counts, and manage stock rotation and replenishment efficiently.
• Verify incoming requisitions by unpacking and checking quantities against delivery notes.
• Support daily store operations by following established policies and procedures.
• Take responsibility for opening and closing the shop during assigned shifts.
• Maintain a clean, tidy retail space and ensure the upkeep of outdoor areas, if applicable.
• Report on competitors\\\\\\\' activities and suggest new sales opportunities to the Head of Retail.
• Accurately handle financial transactions, ensuring compliance with bank deposit and remittance protocols.
• Effectively communicate promotions and new product to clients.
• Introduce and explain loyalty programs to every new client.
• Update the client database and ensure proper record-keeping in line with data protection protocols.
• Safeguard internal information and ensure the confidentiality of brand performance details.
• Administer daily shop operations, including stock logs, invoices, and inventory transactions.
• Report maintenance or security issues to the Shop Supervisor promptly.

Education and Competences

• Minimum 2 years’ experience in Sales of Wine and Spirits products.
• Willingness and flexibility to work in shifts.
• Passion for customer service, sales, and product knowledge.
• High School Certificate (HSC) required; Diploma in Marketing or Sales would be an advantage.
• Fluent in English, French and Creole.
• Intermediate skills in Microsoft Office.
• Maintain a neat and professional appearance in compliance with the company’s grooming and uniform guidelines.
• Exhibit a positive, professional, and energetic attitude.
• Demonstrate a commitment to continuous learning and personal growth.
• Display agility in handling diverse tasks and unexpected situations.
• Take ownership of responsibilities and maintain a results-oriented mindset.

Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals

Short Description:  The Shop Supervisor has the authority of supervising, directing, and motivating a team consisting of an Assistant Shop Supervisor and Sales Representatives by promoting their professional and personal development for any shop in the North.

Key & Primary Responsibilities

• Oversee daily shop operations in compliance with company policies and procedures.
• Responsible for the opening and closing of the shop at designated times, ensuring the team follows operational instructions.
• Ensure stock levels are regularly reviewed and maintained, supervise stock replenishment, product rotation and manage overstock of products.
• Manage inventories and daily cycle counts to maintain accurate stock records.
• Identify and report any shop maintenance and security issues to the Head of Retail and provide solutions when possible.
• Supervise, train, and motivate the team, focusing on enhancing their product knowledge, and delegate tasks efficiently.
• Maintain cleanliness throughout the shop, including displays, counters, and storage areas, as well as overseeing outdoor maintenance (if applicable).
• Actively promote and sell 20/Vin products while delivering excellent customer service in line with established standards.
• Achieve sales forecast, increase average basket and focus on high margin products.
• Retain existing clients through the Grays Club Loyalty Program, ensuring it is properly explained to both new and returning customers.
• Communicate shop objectives such as sales targets, gross profit, client retention, and new client recruitment to the team.
• Respect and ensure compliance with the planogram policy.
• Organise and actively participate in themed months, wine tasting events, and other promotional activities within the shop.
• Conduct tasting sessions to educate customers about products, boosting knowledge and sales.
• Address and resolve complaints efficiently, escalating to the Head of Retail when necessary.
• Develop and optimise monthly team rosters.
• Ensure accurate cash handling and compliance with bank deposit procedures.
• Ensure team’s compliance to the Leaves procedures on the SESS Portal
• Maintain accurate and up-to-date customer data on system.

 Education and Competences

• Minimum 2 years’ experience in Sales of Wine and Spirits products.
• Minimum of 2 years’ experience in team management within a retail setting.
• Willingness and flexibility to work in shifts.
• Passion for customer service, sales, and product knowledge.
• High School Certificate (HSC) required; Diploma in Marketing or Sales would be an advantage.
• Fluent in English, French and Creole.
• Intermediate skills in Microsoft Office.
• Act as a brand ambassador, embodying the company’s values and passion for its products.
• Dynamic, service-minded, organised and strong team player.
• Exhibit a positive, professional, and energetic attitude.
• Demonstrate aaccountability, versatility, and adaptability.
• Possess excellent interpersonal skills and the ability to prioritise, organise and delegate tasks effectively.
• Inspire and lead the team with a commercial mindset and enthusiasm for challenges.

 Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals