Responsibilities and Experience

• Provide a welcoming, inspirational and personalized in-store experience
• Create loyalty and increase demand through dynamic selling approach
• Create impact with product demonstration and in-store events
• Manage stocks rotation and stock on hand through regular count
• Provide various face and body treatments to client
• Present, promote and sell a wide range of beauty products, including cosmetics, makeup, perfumes and skin care creams
• Conduct skin analyses, giving massage treatments, manicure, pedicure and using temporary and permanent hair removal techniques
• Ensure all areas are clean and equipment is sterilized before use
• Ensure that the store always achieves a high standards of visual merchandising
• Demonstrates learning agility and adaptability to changing needs and demands
• Actively report on day to day operations and customer feedback
• Make-up artistry, therapist and/or previous retail make up experience
• Demonstrate a high level of creative and technical expertise
• Good communication skills in French & English
• Excellent people skills
• A team player with a charismatic personality

Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.

Responsibilities :

• Carry out on trade visits as per route planning on a daily basis.
• Replenish and rotate stocks on shelves, display, till points any other related secondary locations on a FEFO (First-expiry-first-out) basis.
• Monitor consumption dates on perishable items and send prompt feedback as from 2 months before expiry / best before dates.
• Ensure that the merchandise is displayed appropriately with proper signage, price tags and favourable shelf placement. This includes special display setup, planogram execution, monitoring of facings.
• Seize opportunities for better shelving of our products with the consent of the client’s shelf / departmental representative.
• Monitoring inventory levels & record stock levels on the Salesforce Automation (SFA) App timeously. 

Responsibilities

• Manage and optimise the e-commerce platform and mobile app, including catalogue onboarding across all business units and coordination with IT and external agencies for integrations and enhancements
• Plan and execute digital marketing campaigns (Google Ads, Facebook, Instagram, email, WhatsApp), manage SEO, and oversee product content production including descriptions, photography, and seasonal promotions
• Track campaign ROI, monitor daily sales performance, and adjust strategies to maximise revenue growth and customer acquisition efficiency
• Drive online sales targets through promotional campaigns, loyalty activations, and co-funded marketing budgets in collaboration with Business Unit Managers
• Define and monitor SLAs for delivery, returns, and customer support; coordinate with Supply Chain and Distribution to ensure on-time, accurate order fulfilment
• Manage digital support channels and customer service chatbot; track CSAT and NPS and implement experience improvements
• Maintain performance dashboards (revenue, traffic, conversion, fulfilment KPIs) and present regular insights and recommendations to senior leadership
• Ensure compliance with the Mauritius Data Protection Act 2017 across all digital customer interactions
• Provide day-to-day direction to the Digital Marketing Specialist and collaborate cross-functionally with IT, Finance, Supply Chain, and Business Unit teams to align digital priorities

Education/ Qualification & Competencies

• Bachelor’s Degree in Marketing, Business, Digital Commerce, or a related field
• Minimum 3 years’ experience in e-commerce, digital marketing, or FMCG retail
• Hands-on experience with e-commerce platforms (WooCommerce, Shopify, or equivalent)
• Solid understanding of digital marketing tools: Google Analytics, Google Ads, Meta Ads Manager, email marketing platforms
• Experience in FMCG, retail, or consumer goods environment preferred
• Project coordination experience is an advantage
• Motivated self-starter who takes ownership of targets and delivers consistently in a fast-moving environment.
• Comfortable working across platforms, tools, and data — always looking to learn and apply new digital trends.
• Works effectively across teams and engages stakeholders confidently in both English and French.
• Places the customer experience at the centre of every decision, from product listing quality to delivery reliability

 Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.

Key/Primary Responsibilities

• Actively promote and sell wines and spirits while delivering excellent customer service, adhering to 20/Vin’s established standards.
• Serve as a Brand Ambassador by embracing monthly themes, showcasing in-depth product knowledge, and fostering strong client relationships.
• Assist customers in selecting products best suited to their preferences and needs.
• Continuously enhance product knowledge through self-learning and participation in training sessions.
• Consistently meet monthly sales forecasts, focusing on increasing the average basket size and sales of high-margin products.
• Perform inventory checks, cycle counts, and manage stock rotation and replenishment efficiently.
• Verify incoming requisitions by unpacking and checking quantities against delivery notes.
• Support daily store operations by following established policies and procedures.
• Take responsibility for opening and closing the shop during assigned shifts.
• Maintain a clean, tidy retail space and ensure the upkeep of outdoor areas, if applicable.
• Report on competitors\\\\\\\' activities and suggest new sales opportunities to the Head of Retail.
• Accurately handle financial transactions, ensuring compliance with bank deposit and remittance protocols.
• Effectively communicate promotions and new product to clients.
• Introduce and explain loyalty programs to every new client.
• Update the client database and ensure proper record-keeping in line with data protection protocols.
• Safeguard internal information and ensure the confidentiality of brand performance details.
• Administer daily shop operations, including stock logs, invoices, and inventory transactions.
• Report maintenance or security issues to the Shop Supervisor promptly.

Education and Competences

• Minimum 2 years’ experience in Sales of Wine and Spirits products.
• Willingness and flexibility to work in shifts.
• Passion for customer service, sales, and product knowledge.
• High School Certificate (HSC) required; Diploma in Marketing or Sales would be an advantage.
• Fluent in English, French and Creole.
• Intermediate skills in Microsoft Office.
• Maintain a neat and professional appearance in compliance with the company’s grooming and uniform guidelines.
• Exhibit a positive, professional, and energetic attitude.
• Demonstrate a commitment to continuous learning and personal growth.
• Display agility in handling diverse tasks and unexpected situations.
• Take ownership of responsibilities and maintain a results-oriented mindset.

Key/Primary Responsibilities

• Ensure that production starts with correct raw materials and validate the first finished products.
• To withdraw samples from the Bottling Line on a pre-determined basis and measure the volume contained in each sample. The Volume measured must be within set parameters, and ensure any deviation is corrected.
• To retrieve samples from the Bottling Line on a pre-determined basis and verify if the packaging (Bottle, cap, cork, label, surcapsule, outer carton, canister, crate, and any related packaging material) complies with the Reference Sample.
• Ensure Reference sample is up to date.
• To perform line inspection during production to ensure clean glass bottles and raw materials (in good condition) are used for bottling and packing purposes.
• Immediately inform any serious deviations (stop of production line) to Quality Officer for follow up.
• Report to QSE Specialist on a daily, with checklist and Inspection sheets filled correctly and accordingly.
• Record any non-conformances/ non-compliances in inspection sheets, forms, or any other record sheets and inform supervisors immediately for corrective actions. Follow up to ensure that corrective actions are done.
• To supervise Verification team for Raw Materials, finished products and other related criteria when required and give verification report.
• To inspect raw materials delivered by the Store Raws to the Bottling Section and record data.
• To verify that employees are abiding to good hygiene practices during bottling and packing and record for any non-compliances.

• At least School Certificate, preferably with a science background.
• Punctuality.
• Good listening skills.
• Team spirit
• Ability to focus and stay alert for a long period of time.
• Good sense of observation.
• Honesty and Integrity

 Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.

Key Responsibilities

Trade & Outlet Management

• Visit 4–6 outlets daily, following an approved call schedule.
• Build strong relationships with outlet owners, managers, bartenders, and staff.
• Ensure Jägermeister SKUs are listed correctly and receive priority visibility on menus.
• Train bar staff on Jägermeister perfect serve, cocktails, and ice-cold shots.
• Identify and visit newly opened outlets to introduce Jägermeister.
• Support outlets to drive consumption and propose new activation ideas.
• Spend time in outlets during peak hours to support engagement and observation.

Visibility

• Implement POSM and maintain Look of Success visibility standards. Implement POSM in accordance with outlet segmentation and priority guidelines.
• Negotiate placement and ensure all visibility is maintained in excellent condition.
• Replace any missing or damaged POSM promptly.

Tastings, activations and collaborations

• Convert consumers through sampling and education.
• Ensure proper staff training on activation mechanics.
• Identify potential brand collaborations across music, fashion, cultural movements, and lifestyle categories
• Prepare proposals, monitor performance, ensuring KPIs and ROI targets are achieved

Competitor Analysis

• Track competitor activities, consumer trends, new outlet openings, and relevant events.
• Provide weekly insights forming part of monthly reporting.
• Scout new influencer and cultural partnership opportunities

Social Media

• Manage personal social media accounts (Instagram, Facebook, TikTok, YouTube).
• Deliver a minimum of 2 feed posts per week, 2 stories per week and 1 reel per week.
• Align all content with Jägermeister’s Drink Strategy, Passion Points, and Tactical content pillars
• Support photoshoots and content creation, ensuring pre-approval of costs.

Reporting

• Submit monthly reports covering outlets visited and objectives achieved
• Activations and promotions
• Tastings and training conducted

Education & Experience Requirements

1. Experience in brand ambassadorship, event management, or the alcohol/beverage industry preferred
2. Proficient in Word, Excel, and Power Point
3. Fluency in English
4. Strong knowledge of the on-trade environment
5. Confident, outgoing, and professional in social settings
6. Excellent communication and networking skills
7. Organised and able to manage multiple activations simultaneously

Personal Competences

• Demonstrate a high degree of professionalism and Leadership
• Portray Agility and adaptability to changes
• Keep abreast of the business environment dynamics and creative management tools & techniques.
• Adopt a business-oriented and entrepreneurship mindset.
• Be willing and flexible to attend events after working hours or weekends
• Valid driver’s licence

Core Responsibilities 

1.     Creative Design & Execution

• Conceptualise and produce high-quality design solutions across brand identity, print, digital, packaging, campaigns, and environmental design
• Lead creative development on key brands, owning the visual direction from brief to delivery
• Design across multiple formats: brand guidelines, marketing collateral, social media, digital ads, presentations, editorial, signage, and more
• Ensure all design output adheres to brand standards and meets the highest quality benchmarks
• Manage file architecture, asset libraries, and handover packages to a professional standard

 2.     Strategy & Creative Thinking

• Interpret and interrogate briefs to ensure design solutions address underlying business objectives
• Contribute to creative strategy sessions
• Research and present creative references, moodboards, and conceptual directions
• Stay ahead of design trends, emerging tools, and industry best practice
• Challenge creative boundaries and bring fresh, original thinking to every project

3.     Stakeholder Management

• Present design concepts confidently to internal clients, articulating rationale clearly and persuasively
• Manage internal client feedback professionally, balancing creative integrity with commercial requirements

 4.     Project & Team Management

• Manage multiple projects simultaneously, prioritising workloads and meeting deadlines without compromising quality
• Brief and collaborate with copywriters, motion designers, developers, and photographers
• Review and quality-check work from junior team members, providing clear, constructive feedback

 5.     Mentorship & Team Development

• Act as a creative mentor to junior and mid-level designers, providing guidance on craft, process, and professional development
• Lead internal creative reviews and debrief sessions
• Share knowledge and inspiration across the team through design talks, resources, and peer learning
• Support recruitment by reviewing portfolios and participating in interviews when required

Skills and Requirements

Essential

• 5+ years of graphic design experience, ideally within a creative or branding agency
• Degree in Graphic Design, Visual Communication, or a related discipline
• A strong, diverse portfolio demonstrating excellence across brand, print, and digital
• Expert-level proficiency in Adobe Creative Suite (Illustrator, InDesign, Photoshop)
• Experience in packaging, environmental, or wayfinding design
• Proven ability to lead projects and manage client relationships
• Strong conceptual thinking and the ability to develop original creative ideas
• Excellent typographic knowledge and layout skills
• Ability to manage multiple briefs and meet deadlines
• Clear verbal and written communication skills
• High attention to detail and uncompromising standards of output quality     

Desirable

• Experience with motion graphics or animation (After Effects)
• Familiarity with digital design tools (Figma, Sketch, or similar)
• Understanding of web design principles and digital production

Key Responsibilities

Strategic Digital Marketing Support

• Assist in the development and implementation of digital marketing strategies aligned with brand and business objectives
• Support campaign planning across:
  • Websites & e-commerce
  • Email marketing
  • Online advertising
  • Social media and community growth
• Contribute insights based on performance data, market trends, and user behaviour
• Ensure consistent brand messaging across all digital touchpoints

Website & E-commerce Management

• Manage and maintain a portfolio of showcase and e-commerce websites
• Ensure websites are:
  • Fast, secure, responsive, and user-friendly
  • Optimised for conversion and SEO best practices
• Coordinate updates to content, visuals, landing pages, and product pages
• Monitor website performance (traffic, bounce rate, conversion rate, sales funnel)
• Work closely with designers and developers when required
• Identify UX pain points and propose continuous improvements

User Experience (UX) & Conversion Optimisation

SEO (Search Engine Optimisation)

Email Marketing & Marketing Automation

• Plan, create, and manage email campaigns:
  • Newsletters
  • Promotional and product launches
  • Automated flows (welcome, abandoned cart, re-engagement)
• Segment audiences and personalise communications

Online Advertising (Paid Media)

• Plan, execute, and optimise online ad campaigns:
  • Google Ads (Search, Display, Shopping)
  • Social media ads (Meta, TikTok, etc.)
• Manage budgets and ROI

Social Media & Community Management

• Manage social media accounts across relevant platforms
• Plan and publish content calendars aligned with brand strategy
• Engage with the community:
  • Respond to comments, messages, and reviews
  • Build relationships with followers and customers
• Collaborate on influencer or partnership activations if relevant
  
  

Content Creation & Management

• Participate in content ideation, creation, and optimisation across:
  • Websites (landing pages, product pages, blogs)
  • Email campaigns
  • Social media content
  • Paid ad creatives
• Collaborate with internal teams or external creatives on visuals, copy, and storytelling
• Optimise content for SEO, UX, and conversion
• Maintain content calendars aligned with marketing campaigns and launches

Reporting & Performance Tracking

• Track and report on KPIs across:
  • Website performance
  • SEO
  • Email marketing
  • Paid ads
  • Social media engagement and growth
• Use data to guide decisions and optimisation

Required Skills & Experience

Technical & Marketing Skills

• Proven experience managing websites and e-commerce platforms
• Strong understanding of UX/UI principles and conversion optimisation
• Solid SEO expertise (technical, on-page, content-driven)
• Hands-on experience with email marketing tools and automation
• Experience managing online advertising campaigns (Google Ads, Meta Ads)
• Social media management and community engagement experience
• Proficiency with analytics tools (Google Analytics, Search Console, ad dashboards)

Soft Skills

• Strong analytical and problem-solving mindset
• Highly organised with strong attention to detail
• Creative thinker with a performance-driven approach
• Excellent communication and copywriting skills
• Ability to manage multiple brands and platforms simultaneously
• Proactive, autonomous, and solution-oriented

Profile We’re Looking For

• 4-6 years experience in digital marketing or related roles
• Experience managing both content and performance marketing
• Comfortable switching between strategy and execution
• Passionate about digital trends, UX, and online growth
• Experience in e-commerce or multi-brand environments is a strong plus

Responsibilities

•Do regular Competitors Analysis (Prices, Animations, Shops etc).

•Compile and prepare statistical reports, presentations, and data analysis when required.

•Look after Product database and keep it up to date. Registration process.

•Organize meetings and plannings for the BU, write minutes of meeting and help for presentations as and when required.

•Assist and follow as and when required on drafting of important documents (Commercial deals, contracts/agreements).

•Prepare Purchase Requisition and PO / payments follow up.

•Assist in keeping the instore Visual Merchandising up to date (production of merchandising items).

•Assist in the organization of events and brand activations.

•Assist in the good running of new projects.

•Assist the marketing officer in respecting and following the budget

Education/ Qualification & Competencies

•Relevant University Degree in Business Administration or Marketing.

•Excellent Knowledge in Microsoft Excel and PowerPoint.

•Excellent communication skills (both written and oral) and sound presentation skills.

•Excellent computer and organizational skills.

•Accountability, versatility and adaptability.

•Positive, professional, and energetic attitude.

•Demonstrate the ability to influence activities outside direct area of control.

•Ability to  plan, lead and manage daily activities.

•Ability to meet demanding deadlines.                                                                                                                                                                                     

•Ability to handle conflict.

•Ability to perform under pressure

*Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.

Key/Primary Responsibilities

• Safely operate forklifts and other material handling equipment to load, unload, and transport raw materials (Bottles, Caps, Cartons, Crates, Pallets, Labels and any other raw material used for production, from the Raw Materials store to the production department.
• Safely operate forklifts to collect and transfer alcohol from Grays Distilling Ltd to the production Department.
• Accurately store materials in designated locations and ensuring proper organization.
• Ensure that all goods are handled with care to prevent damage and meet quality standards.
• Maintain a clean and organised work environment, including operating areas and storage spaces.
• Perform routine equipment checks and maintenance to ensure forklift and related equipment are in good working condition.
• Adhere to all safety guidelines and regulations, ensuring the safe operation of forklifts and compliance with company policies.
• Contribute to the overall efficiency and effectiveness of production operations.
• Report any equipment malfunctions, hazards, or safety concerns promptly to the production assistant supervisor.

Education & Competences

• Minimum Form 4
• knowledge of safety procedures related to driving forklift.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid Forklift licence with proven experience operating forklifts and other material handling equipment.
• Demonstrates agility in handling various duties and adapting to changing situations or challenges that may arise.
• Takes full ownership of assigned responsibilities, focusing on delivering high-quality results and maintaining high standards.
• Adheres to Standard Operating Procedures (SOPs) for all gardening operations to ensure consistency, safety, and quality standards are met.

Key Objectives of the Role

• Build engaged online communities for each brand
• Grow brand awareness, engagement, and loyalty across social platforms
• Maintain consistent brand tone, visual identity, and messaging
• Support commercial goals through content, campaigns, and paid media
• Develop data-driven thinking and expand into performance marketing

Core Responsibilities

1. Social Media Management

You will manage and animate multiple social media platforms (Instagram, Facebook, TikTok, Pinterest, X, LinkedIn) across a portfolio of brands, and be responsible for:

• Maintaining a clear, up-to-date content calendar per brand
• Conceptualizing, creating, and publishing original content: including Reels, TikToks, product visuals, lifestyle content, and UGC-style formats
• Coordinating or executing basic photo and video shoots using mobile-first tools (CapCut, Canva, Adobe Express)
• Writing captions aligned with brand voice and industry trends
• Repurposing and adapting content across platforms while maintaining consistency
• Continuously testing new formats and creative angles to improve performance
• Adapting tone and content style for each platform while respecting brand guidelines

1. Community Engagement

• Monitor and respond to comments, DMs, and mentions promptly and on-brand
• Foster authentic conversations and relationships with followers
• Moderate discussions and handle sensitive interactions professionally
• Escalate customer service or reputational issues as needed

1. Campaigns & Brand Support

• Execute social media campaigns for product launches, promotions, and seasonal moments
• Collaborate with business units and sales teams to ensure alignment
• Support influencer collaborations through content posting, engagement monitoring, and reporting
• Ensure consistency of brand image across all touchpoints

1. Performance Tracking & Reporting

• Track key social KPIs: reach, engagement, growth, clicks, and conversions
• Produce monthly performance reports per brand
• Identify top-performing formats and make data-informed recommendations
• Monitor competitor activity and industry best practices
• Contribute to the annual digital marketing strategy and social media plan

1. Email Marketing (from mid-year)

• Assist in creating and scheduling email campaigns (newsletters, promotions, launches)
• Help segment mailing lists based on customer behaviour or brand
• Write or adapt email copy aligned with social campaigns
• Track email performance (open rates, CTR, conversions) and suggest optimisations

1. Paid Media: Google Ads (gradual, under supervision)

• Develop a working understanding of Google Ads structure: Search, Display, and remarketing
• Assist in setting up simple campaigns including keywords, copy, and extensions
• Monitor campaign performance and learn basic optimisation techniques
• Align paid campaigns with social and email initiatives
• Participate in reporting and budget tracking

Skills and Requirements

• 2–3 years of experience in social media or digital marketing
• Bachelor\'s in marketing, communications, media, or related field.
• Strong working knowledge of Instagram, LinkedIn, Facebook, X, and TikTok
• Sound knowledge of influencer marketing.
• Good copywriting skills tailored to social platforms
• Good knowledge of paid social media advertising across all social platforms
• Basic creative skills in Canva, Adobe, or Affinity Suuite
• Understanding of social KPIs, content calendars, campaign support, and ads budgeting
• Ability to work to tight deadlines and follow brand tone of voice
• Familiarity with analytics tools and reporting templates
• Strong oral and written communication skills.
• Strong organizational and time management skills.